We respect the privacy of our visitors and customers. We ensure that the personal information you provide to us is treated confidentially and is only used in the context of our services. Processing of personal data is always done in a manner that is in accordance with the requirements of the General Data Protection Regulation / General Data Protection Regulation (GDPR/AVG).

This privacy policy applies to the processing of personal information (personal data) provided by customers and data obtained from the use of our services as well as the use of our website.

How do we collect personal data
We collect personal data when you purchase one of our services. We need this data for invoicing and to make the use of services administratively and technically possible. For this we ask for your company name, name, address, telephone number and e-mail address. If you wish to pay by direct debit, we also ask for your bank details.

In addition, we also collect data when you request a quote or ask a question via the contact form or by e-mail.

What data do we collect
We collect contact details such as your name, company name, address, telephone number, email address, bank details and IP address. In addition, we collect data about previous orders and the use of our services. We also keep track of when and what we talked to you about. If you send us an e-mail or contact us via the contact form, your name, e-mail address, IP address and the content of the conversation will be saved.

Providing information to third parties
Your data will never be shared with other parties or authorities insofar as this is not necessary for the execution of our services. Lobo-west.be will only disclose your personal data without your consent if this is required by law or if there is sufficient evidence that this is necessary to comply with the laws or legal provisions applicable to Lobo-west.be or to protect and defend its website, the rights or assets of Lobo-west.be and its website, and in urgent cases to protect the personal safety of our relations, website or the public. Personal data will only be released after careful consideration with the interested party(s).

Sometimes we need to share your personal data with other parties in order to provide a requested service. In addition, we use systems or services of partners and suppliers where it is possible that this party has access to data of our customers. Some partners and suppliers are located in the United States. These partners and suppliers provide appropriate safeguards in terms of privacy protection and security. Where necessary, contractual agreements are laid down in a processing agreement.

Access, correction and the right to be forgotten
As an existing relationship, you have access to your data. If your information in our administration contains inaccuracies, you can have it changed. You can also indicate whether you want to be kept informed by e-mail about important information in relation to the services you have purchased and our services.

You have the right to be forgotten. This means that you can ask us to remove your data from our customer database. In certain situations we cannot comply with your request. For example, we are obliged to keep financial information such as quotations, invoices and payments for 7 years. If we are unable to comply with your request, we will of course inform you of the reason.

Third-party websites
On our website you may find hyperlinks to websites of third parties. Our privacy policy does not apply to those websites. Lobo-west.be bears no responsibility whatsoever for the accessibility and content of these websites and the handling of your personal data by these third parties. Therefore, always read the privacy policy of the website you are visiting.

Changes privacy policy
Based on new developments, the texts of this website and the privacy policy can be changed by us, for example in the context of new laws and regulations. It is therefore recommended that you consult our privacy policy with some regularity.

Questions and comments
If you have any questions or comments about our privacy policy, we’d love to hear them. Please let us know via the contact form on our website or by email.